AI Support Bot

I built an intelligent AI-powered support system using TypeScript and AWS CDK that automatically processes Gmail messages and provides contextual responses using OpenAI's API. The system operates as a fully automated support bot that can handle customer inquiries, manage conversations, and escalate complex issues to human support when needed.

I integrated the bot seamlessly with Gmail through Pub/Sub notifications, enabling it to monitor incoming messages in real-time. When a new email arrives, the system processes it using advanced AI to understand the context and generate appropriate, helpful responses that maintain the conversation flow and address customer needs effectively.

I built this on AWS infrastructure using Lambda functions, DynamoDB, and API Gateway. The system includes comprehensive error handling, conversation state management, and automatic label organization in Gmail to keep support tickets organized and trackable.

I implemented an intelligent escalation system that routes complex issues to human support via Discord notifications. This ensures that customers always receive the help they need, whether through automated responses or human intervention when the AI determines it's necessary.

This project demonstrates my expertise in advanced cloud architecture, AI integration, and automated workflow design. I included custom prompt management through S3, comprehensive logging and monitoring, and a robust authentication system for Gmail API access that handles token refresh automatically.